Robert Pepper

Robert Pepper

  • Contributing Writer

Robert has been following and covering business technology for nearly ten years, and consumer tech for many more years before that. He has done extensive work for growing small businesses, shaping the voice that others will follow. He has been a ghost and guest writer for a number of B2B blogs, with an emphasis on SaaS and cloud-based services. In addition, he has written for political blogs, geek pop culture sites, and written a cookbook.

Read some of Robert's latest articles below:

August 23, 2018

4 Customer Success Lessons From Bar Rescue’s Jon Taffer

Jon Taffer is the host of the TV show Bar Rescue. If you’re not familiar with it, it’s a restaurant makeover show. Like Gordon Ramsay, Robert Irvine, or any other “angry chef” as I call them, he comes to a failing bar, identifies why the bar is failing, butts heads with the owner some, then reopens the bar with a new look, new equipment, and a plan for the owners to follow for success. ...
August 20, 2018

Meet Zia, the Zoho AI. She’s One Year Old and She Can Talk

In July of 2017, Zoho launched Zoho One, a suite of 40 business apps that would work together and share data, ranging from email to sales to support. Now they have made it even better with the integration of their own AI, named Zia. Zia has already been available to Zoho CRM users for two years. Zoho introduced an upgrade, Zia Voice, in February of this year, and now it has been expanded even...
August 17, 2018

How Successful Companies Are Embracing Social Listening

Social listening means extracting key insights from social conversations that you can apply to make your business successful. It is part of, but not the only part, monitoring your social media accounts, followers, and conversations. Monitoring your social media accounts is passive or at least reactive; you take your data and you put it in a spreadsheet, or you respond to @mentions. Social...
August 10, 2018

Introducing Conversation From HubSpot

Great news for anyone who has to collaborate with a team at work. HubSpot has launched a new product that takes inboxes, chatbots, and lead generation, and breaks them out of their siloes and puts them all in one unified inbox. This product is named Conversations. Conversations is comprehensive and easy to use, and it is perfect for modern organizations that interact with customers through...
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