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SurveyGizmo

SurveyGizmo Verified Reviews & Ratings

SurveyGizmo is an enterprise-focused survey software company based in Boulder, Colorado. They provide users with an easy-to-manage interface...
2005
Year Founded
100%
Recommend It
1
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The flexibility in design and…

The flexibility in design and simplicity in using Used to have customer service you could call and that went away. Still, the customer service is quite good. I have been using SG for 3 years now. It is an important part of my business. It is relatively simple to use and has great integrations with my other software applications. It is critical in helping me distinguish my business as a financial advisor. It has tremendous capabilities other than as a survey system.

The flexibility in design and simplicity in using

Used to have customer service you could call and that went away.

Still, the customer service is quite good.

I have been using SG for 3 years now.

It is an important part of my business.

It is relatively simple to use and has great integrations with my other software applications.

It is critical in helping me distinguish my business as a financial advisor.

It has tremendous capabilities other than as a survey system.

Pros: None.
Cons: None.
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Provider Overview

SurveyGizmo is an enterprise-focused survey software company based in Boulder, Colorado. They provide users with an easy-to-manage interface and intuitive software to create a more positive user experience.

They offer tons of integrations that allow businesses to implement some of their other business software solutions like Salesforce, Google Analytis, Zendesk, Marketo, Netsuite, and many more to organize customer data, helping to further improve customer surveys.

 

SurveyGizmo Pricing and Services

 

Intended Customers:

Enterprise-level businesses.

Free Trial:

Yes.

Free Version:

Yes

Features Included in All Plans:

  • Up to 3 Active Surveys at a Time
  • Standard Summary Reporting
  • 8 Most Commonly Used Question Types
  • 100 Responses Per Survey
  • Up to 25 Questions Per Page
  • Up to 5 Pages Per Survey
  • Professional and Accessible Surveys

All Available Plans & Pricing:

Free Basic

$25/mo billed annually

Standard

$84/mo billed annually

Market Research

$125/mo billed annually

Up to 3 Active Surveys at a Time Unlimited Questions, Surveys, Responses and Pages Everything in Basic, Plus… Everything in Standard, Plus…
Standard Summary Reporting Basic Project Types: Surveys, Polls and Forms Standard Summary Reports Data Cleaning
8 Most Commonly Used Question Types Email Campaigns: Send Email Invitations Advanced Logic: Pages, Question and Option Compound Display Logic, Randomization, Dupe Protection Advanced Quotas: Link, Survey, Question, Option and Complex Quotas
100 Responses Per Survey Basic Logic: Standard Skip-Logic Advanced Survey Actions: Hidden Values, Response Reviews, A/B Tests, Time Tracking, Data Population and Lookup Research Logic: N of X Randomization, Custom Scripting, “Soft” Require, Disqualification
Up to 25 Questions Per Page Basic Theming: Color, Font and Theme Customization Additional Question Types: Cascading Menus, Custom Matrix, File Upload Advanced Structures: Survey, Question and Page Piping; Question and Page Looping; Conditional Options
Up to 5 Pages Per Survey Import Surveys and Data from Word and Excel Advanced Branding: Custom Domains (Add On), Remove “Powered By” Research Reporting: TURF, Data Cleaning, Conjoint Analysis, Cross Tab, R Script Extensions, Combined Data Source Reporting, Fall Off Reports
Professional and Accessible Surveys 25+ Question Types Business Integrations: Google Spreadsheets, API Control, Webhooks Research Methodology: Open Text Analysis and Coding
Standard Reports, Data Filters, Exports and Record Browsing Advanced Design: JavaScript Actions, CSS and HTML Advanced Access Advanced Research Methodology: Choice-Based Conjoint, Max-Diff, SPSS Analysis Export
Basic Publishing: Social Media, Link and Email Advanced Project Types: Quizzes and Assessments, Payment Forms Research Question Types: Highlighter, Semantic Differential, Heat Maps, Video/Audio Sentiment, Card Sorting
Advanced Publishing: Kiosk Mode, Offline App, HTML and JavaScript Embedding, Save and Continue Researcher Customizations: Custom Question Developers Kit, R Script Library
Advanced Reporting: Segmentation, Longitudinal, Scheduled Report Runs, Profile Reports, Excel and PDF Exports
Compliance: HIPAA Compliance (Requires BAA)

Help & Support Options:

Call: 1-800-609-6480; Int’l Phone: 1-720-496-2990
eFax: 425-920-8175
Email: hello@surveygizmo.com
Twitter:@SurveyGizmo

Survey Gizmo also offers a blog, a help center, report examples, live webinars, training and events, documentation, and tutorials.

Awards & Recognitions:

  • SurveyGizmo wins the Top Ten Reviews Gold Award for Best Survey Software.
  • The Huffington Post recommends SurveyGizmo as their survey software tool.
  • PC Magazine mentions SurveyGizmo as their Editor’s Choice for best online survey tool.
  • Jana Sedivy of Authentic Insight also likes SurveyGizmo, calling it “surprisingly powerful and flexible.”
  • Forbes second annual list of 25 Small Business Giants who value greatness over growth, featuring SurveyGizmo.
  • SurveyGizmo, industry leader in insights solutions, has been awarded a 2017 Top Workplaces, Workplace Achiever honor by the Denver Post.
  • SurveyGizmo is featured as one of the Denver Post’s Workplace Achievers 2017.
  • PC Mag chooses SurveyGizmo as Editor’s Choice for online survey software, 2016.
  • The G2 Crowd Fall Survey Grid Report recognizes SurveyGizmo as a leader in the survey industry for innovation, service, and value, 2016.
  • G2 Crowd finds SurveyGizmo tops overall satisfaction ratings, Fall 2016.
  • SurveyGizmo Wins Editor’s Choice From PCMag, taking the crown for best Online Survey Tool of 2016.

 

Editor’s Bottom Line of SurveyGizmo

 

SurveyGizmo is one of the big and more popular survey software providers for good reason. They mention on their website that their primary focus is on enterprise-sized businesses, but at the same time, they offer a free version of their solution making it accessible for businesses of all sizes.

Their features list is quite extensive, regardless of the plan, and their prices are relatively low, making their software affordable for SMBs. The interesting thing about their pricing plan is that it is determined on an individual level and enterprise/team level. The individual pricing plan is listed above; the latter requires you to get a quote from SurveyGizmo.

SurveyGizmo’s features are highly customizable, where one can choose up to 25 different kinds of questions to ask customers. They also offer tons of integrations that make customer data collection and management easier. It also offers advanced reporting features to ensure businesses are constantly on top of the feedback they’re receiving.

The amount of support options SurveyGizmo offers really stands out. They are a survey software provider focused mainly on enterprise-sized businesses, so it would be safe to assume that the need for support would be minimal because their customers would, presumably, have the money to afford an IT team. This, again, shows that care just as much about SMBs as they do about enterprise-sized businesses.

Overall, SurveyGizmo is a good option that covers all the bases while emphasizing enterprise-sized businesses. They offer a large list of features and pricing plans that cover businesses of all sizes. Their prices stand out the most, so if affordability is a priority for your business, seriously consider SurveyGizmo.

Screenshots
  • Survey Options
    Survey Options
  • Create Employee Spreadsheet
    Create Employee Spreadsheet
  • Example Report
    Example Report

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