Overall
4.6
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Key Survey

Key Survey Verified Reviews & Ratings

KeySurvey is a survey software provider based in Braintree, Massachusetts. Their customers range from SMBs to Enterprises, making them...
2002
Year Founded
100%
Recommend It
2
User Reviews
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Value for the money (other comparable…

Value for the money (other comparable software cost a lot more), great support, does everything we want. Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Pros: None.
Cons: None.

As a loyal customer for at least ten…

As a loyal customer for at least ten years, Ive been extremely pleased with KeySurvey. Given most of the research studies I conduct are in-house, and high in frequency, this software has been instrumental in providing me with the tools to do my job effectively and efficiently. Very easy to use from programming to reporting and the customer service is excellent! Having the online live support chat feature has been extremely helpful during those moments when a survey needs to be launched and a programming issue transpires. At a click of a button, the support team is there to help with any questions you may have at the moment.

As a loyal customer for at least ten years, Ive been extremely pleased with KeySurvey.

Given most of the research studies I conduct are in-house, and high in frequency, this software has been instrumental in providing me with the tools to do my job effectively and efficiently.

Very easy to use from programming to reporting and the customer service is excellent! Having the online live support chat feature has been extremely helpful during those moments when a survey needs to be launched and a programming issue transpires. At a click of a button, the support team is there to help with any questions you may have at the moment.

Pros: None.
Cons: None.
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Provider Overview

KeySurvey is a survey software provider based in Braintree, Massachusetts. Their customers range from SMBs to Enterprises, making them a versatile survey provider. They have a reputable customer support team and provide users with all the tools necessary to run an effective survey campaign.

KeySurvey offers tons of services that go beyond surveys. They offer custom development, professional services, support and training, account management, campaign management, and research services. When combined with their survey solution, customers can obtain a highly-detailed assessment of what direction their business is heading in.

 

KeySurvey Pricing and Services

 

Free Trial:

30-day free trial

Free Version:

No.

All Available Plans & Pricing:

Starter
Free 30-day Trial

Enterprise
Contact Sales for Quote

  • 1 User
  • 30 Days Access
  • 50 Emails
  • Reporting based on 20 Responses
  • Advanced Logic
  • Limited Email Notifications
  • Limited Distribution Options
  • Multilingual Surveys
  • In App, Live Reporting
  • 24/5 Technical Support
  • User-based Pricing
  • Unlimited Surveys
  • Unlimited Reporting
  • Advanced Logic
  • Conditional Email Notifications
  • Multiple Distribution Options
  • Custom Survey Design
  • Multilingual Surveys
  • In App, Live Reporting
  • Mobile/Offline App
  • Online/Offline User Portal
  • Custom Dashboards
  • Dedicated Success Manager
  • 24/5 Technical Support
  • 24/5 Live Chat

Help & Support Options:

Unlimited free technical support 24/5 by phone, email, or through a live chat interface.
Live, online training and on-location training seminars.

Help Center
info@worldapp.com

Toll-free: +1 (888) 708 8118
USA: +1 (781) 849 8118
UK: +44 (0) 1252 551 600
FR: +33 (0)178 90 05 45
AU: +1 (800) 554 985
Fax: +1 (781) 849 8133

 

Editor’s Bottom Line of KeySurvey

 

KeySurvey is an all-around, good survey software provider to consider. They advertise their services for enterprises, but their pricing can be customized to fit the needs of smaller businesses too. They also offer a free, 30-day trial that is longer than most, to ensure customers really get a feel for what KeySurvey can do for their business.

One thing that jumps out is KeySurvey’s feature list. There isn’t a significant difference between their free trial and their customizable enterprise plan. This shows that they’re confident enough in their product to give users almost everything upfront and convince them that they’re worth sticking with. One feature that stands out specifically is their in-app, live reporting, which allows businesses to obtain the most up-to-date numbers on how their surveys are doing. This is especially important because it means businesses can make any necessary changes to their sales and marketing campaigns quickly.

KeySurvey’s customizable enterprise plan is also unique because most survey software providers have fixed pricing plans, but KeySurvey allows businesses to choose what they want to pay for based on what they actually need. This is a great way to connect to the customer before they even use KeySurvey.

Overall, KeySurvey is an adaptable, versatile survey software provider worthy of consideration for enterprises and even SMBs. Their pricing plan is customizable, making the software accessible to businesses of all sizes. Their ability to offer almost the same amount of features in their free trial and enterprise plan show confidence in their product and their desire to win over as many people as possible by laying everything out on the table before businesses even commit. If having a close relationship to your survey software provider is a top priority, KeySurvey is a great option.

Screenshots
  • Main
    Main
  • Survey Launch
    Survey Launch
  • Survey Management
    Survey Management

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