Overall
5.0
Get Pricing
Visit Website

HubSpot Sales

HubSpot Sales Verified Reviews & Ratings

Cambridge, MA
HubSpot was founded in 2006 by Brian Halligan and Dharmesh Shah, who met as graduate students at MIT. The...
2006
Year Founded
100%
Recommend It
3
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website

Most of the brands I manage are…

Most of the brands I manage are Startups with a limited marketing budget, more often than not, I start marketing their brand using free services such as MailChimp, HootSuite etc. We needed a CRM and our options were AgileCRM, ZohoCRM, Bitrix24, and Hubspot. The requirements were simple, it had to be free, it had to play well with other integrations or at the very least have several Zap options on Zapier, it needed to allow multiple users, at least five people including myself, it needed to support tasks planning and scheduling. Another major need was that it needed to have an option for us to see all our interaction with each lead and track their lifecycle. Other features which we wanted but could live without were; email tracking, inbuilt email function, email campaigns and the ability to create and share documents within the software. Bitrix24 was a close second but Hubspot email tracking feature using Sidekick, and it’s Clearbit integration through Zapier was a win. Another reason while I consider Hubspot CRM an investment to startups and small businesses are the inbuilt sales tools such as: Template, Sequences, Documents, Prospects, Meetings and Call Queue. Hubspot makes it easy for new users to acquaint themselves with the software through the inbuilt mini-tutorial. The simple and clean dashboard and organized tabs/dropdown options makes it easy to navigate the CRM. For features such as live messages and Reports, you’d need to upgrade to sales PRO at $50 monthly, but they offer a 30-day trial. Email tracking feature Integrates with a wide range of marketing and sales softwares Task planning and management In-built Sales tools Ease of use with clean UI Low cost I think Startups and small businesses who are looking into low-cost CRM softwares must try this first and perhaps Bitrix24  

Most of the brands I manage are Startups with a limited marketing budget, more often than not, I start marketing their brand using free services such as MailChimp, HootSuite etc. We needed a CRM and our options were AgileCRM, ZohoCRM, Bitrix24, and Hubspot.

The requirements were simple, it had to be free, it had to play well with other integrations or at the very least have several Zap options on Zapier, it needed to allow multiple users, at least five people including myself, it needed to support tasks planning and scheduling. Another major need was that it needed to have an option for us to see all our interaction with each lead and track their lifecycle.

Other features which we wanted but could live without were; email tracking, inbuilt email function, email campaigns and the ability to create and share documents within the software. Bitrix24 was a close second but Hubspot email tracking feature using Sidekick, and it’s Clearbit integration through Zapier was a win.

Another reason while I consider Hubspot CRM an investment to startups and small businesses are the inbuilt sales tools such as: Template, Sequences, Documents, Prospects, Meetings and Call Queue. Hubspot makes it easy for new users to acquaint themselves with the software through the inbuilt mini-tutorial.

The simple and clean dashboard and organized tabs/dropdown options makes it easy to navigate the CRM. For features such as live messages and Reports, you’d need to upgrade to sales PRO at $50 monthly, but they offer a 30-day trial.

Email tracking feature Integrates with a wide range of marketing and sales softwares Task planning and management In-built Sales tools Ease of use with clean UI Low cost

I think Startups and small businesses who are looking into low-cost CRM softwares must try this first and perhaps Bitrix24

 

Pros: None.
Cons: None.

I’ve been using Hubspot CRM for…

I’ve been using Hubspot CRM for several projects and I can say that has the essential features required for a tool of its kind. You can keep track of customers, companies, emails, phone calls, assign tasks, record deals and know where every customer is in their life cycle. A cool feature are the bcc and forward emails that you can use with every email platform so for save a contact with a customer you just have to forward the email to your own forward email or send your email with de bcc email in the bcc field. Every email sent from Hubspot CRM is tracked for openning and clicks. It’s free and with no limitations at all. It has all the basic features you need to start using a CRM and even go to advanced levels. Hubspot is a trustworthy brand and the product is excellent for begginers and advanced users. Doesn’t have an app to use it in your smartphone. If you want to start using a CRM this product is really good. You don’t have to pay anything and it has all the features you need and if you don’t know how to use it it has a very good documentation.  

I’ve been using Hubspot CRM for several projects and I can say that has the essential features required for a tool of its kind. You can keep track of customers, companies, emails, phone calls, assign tasks, record deals and know where every customer is in their life cycle.

A cool feature are the bcc and forward emails that you can use with every email platform so for save a contact with a customer you just have to forward the email to your own forward email or send your email with de bcc email in the bcc field. Every email sent from Hubspot CRM is tracked for openning and clicks.

It’s free and with no limitations at all. It has all the basic features you need to start using a CRM and even go to advanced levels. Hubspot is a trustworthy brand and the product is excellent for begginers and advanced users.

Doesn’t have an app to use it in your smartphone.

If you want to start using a CRM this product is really good. You don’t have to pay anything and it has all the features you need and if you don’t know how to use it it has a very good documentation.

 

Pros: None.
Cons: None.

I like that HubSpot practices what it…

I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they’re using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff. I suggest considering all of the marketing tasks you and your team does on a weekly basis and evaluate whether the tool you are considering can a) save you time and b) allow you to report on all of your work in one place. HubSpot saves us tons of time, because all of the aspects of any campaign are located within one system. There’s no jumping around to disparate systems to complete tasks and measure success. Also, be sure thats it’s easy to use for anyone in your office, even those who are less technology-savvy.

I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they’re using themselves to earn customers! The product itself is easy to use and intuitive.

Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place.

Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates.

Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff.

I suggest considering all of the marketing tasks you and your team does on a weekly basis and evaluate whether the tool you are considering can a) save you time and b) allow you to report on all of your work in one place.

HubSpot saves us tons of time, because all of the aspects of any campaign are located within one system.

There’s no jumping around to disparate systems to complete tasks and measure success. Also, be sure thats it’s easy to use for anyone in your office, even those who are less technology-savvy.

Pros: None.
Cons: None.
Loading...
Provider Overview

HubSpot was founded in 2006 by Brian Halligan and Dharmesh Shah, who met as graduate students at MIT. The platform was intended to address the shortcomings of traditional, interruptive marketing and sales tactics by promoting more personable and empathetic marketing engagement. The idea caught on; the company grew from $225,000 in revenue the first year to $15.6 million in 2010.

HubSpot offers a sophisticated online ecosystem with an ‘all in one’ approach to marketing and sales, and is well-known for its inbound marketing tools.

 

Hubspot Sales Pricing and Services

 

Intended Customers

Small to Midsize Business, Large Companies looking for combined CRM and Marketing Automation, especially Inbound Marketing

Free Trial

Yes – the CRM is free to use.

Free Version

Yes, HubSpot CRM allows unlimited users and comes with HubSpot Sales Free and HubSpot Marketing Free.

Features

Unlimited Users Contact Management Deal Management Task Management
Sales Automation Gmail and Outlook Sync Calendar Sync Unified Lead Profiles
Scheduled Emails Personalized Email Templates Shared Email Templates Email Tracking
Real-Time Notifications Integrated Calling HubSpot Sales Integration HubSpot Marketing Integration

Additional Features

Automatic Call, Email & Meeting Logging Integration Marketplace Automatic Contact Detail Enrichment

Contact Management

Custom Contact Properties Custom Property Views
Import Contacts Via CSV Filtered Contacts Views

All Available Plans & Services

HubSpot CRM is free to use. There are some restrictions on features that which can be expanded by upgrading to HubSpot Sales Pro or by subscribing to a paid HubSpot Marketing plan.

  • HubSpot Sales Pro, $50 per user/month, Gmail & Outlook Integration, HubSpot CRM Integration, HubSpot API, Email Scheduling, Open & Click Notifications, Email Tracking History, Email Templates, Documents, Calling, Sequences, Prospects, Meetings

The following prices for HubSpot Marketing plans reflect annual billing:

  • HubSpot Marketing Basic, $200 per month + Required Onboarding $600, 100 Contacts*, 3,000 Site Visits per Month, 1 Subdomain, 10 Emails per Contact per Month, Content Creation Tools, Content Optimization, Email Marketing, Social Media Suite, Marketing Analytics Dashboards, HubSpot API
  • HubSpot Marketing Pro, $800 per month + Required Onboarding $3,000, 1,000 Contacts*, Everything in Basic + Marketing Automation, Goal Based Nurturing, Custom Workflows, Salesforce Integration, Smart Content, Attribution Reporting, User Roles, A/B Testing CTAs, A/B Test Emails
  • HubSpot Marketing Enterprise, $2,400 per month + Required Onboarding $5,000, 10,000 Contacts*, Everything in Pro + Revenue Reporting, Custom Event Reporting, Custom Event Automation Triggers, Predictive Lead Scoring, Contacts reporting, Company Reporting, Event-Based Segmentation

*Numbers of contacts are upgradeable for additional fees per month. See here for HubSpot Marketing plan details.

Help & Support Options

HubSpot provides a searchable knowledge base with documents and other learning resources. This and online helpdesk ticketing are available through their support website, available here.

Free users can find further support from the HubSpot customer forum, staffed by other HubSpot users, partners, and employees.

Answers to API questions can be found in the developer community forum, and design-related questions can be directed towards the designer community forum.

HubSpot customer support can be contacted on Twitter at the handle @HubSpotSupport.

Phone and Email Support are limited to paying customers. The U.S.-based number is 1-888-HUBSPOT x3. (1-888482-7768 x3)

Customers willing to pay extra for prioritized or personalized support have two options.

  • Priority Access, $350 per month, Monthly Strategy Session with HubSpot Inbound Consultant (up to 1 hour), Customized Quarterly Strategy Report (example here), Note: Consultants only available in English and over the phone
  • Designated Support, $500 per month, Ongoing access to Designated Support Engineer via phone and email for technical questions, Note: DSEs are only available in English.

For additional learning:

HubSpot encourages users to form local HubSpot User Groups (HUGs) to meet and discuss strategies and use cases in their communities. There are over 15 HUGs worldwide in the US, UK, EU and South America. The full list can be seen here.

HubSpot also makes available a marketing resources library with how-to guides ranging from general internet marketing, social media lead generation, ebook and budget templates and so on. The marketing resources library is searchable by topic and can be reached here.

HubSpot provides online courses, accessible within the platform, for users to gain experience and certification optimizing HubSpot tools in certain disciplines, such as Inbound Sales, Growth-Driven Design, Email Marketing, HubSpot Sales Software and Content Marketing.

 

Editor’s Bottom Line of Hubspot Sales

 

It is difficult to evaluate the HubSpot CRM (which includes HubSpot Sales Free) separately from its Marketing software – the online ecosystem is clearly intended to be used with all three branches of the HubSpot platform – CRM, Sales and Marketing.

However, there are use cases in which CRM is needed separately from marketing features, and though HubSpot offers considerable features for optimizing inbound marketing strategy with blog SEO, landing pages, email marketing, social media monitoring and analytics reports – if you’re interested specifically in a CRM, with or without sales tools, that extra functionality won’t appeal to you.

The good news is you don’t have to pay for that. You’re free to use the HubSpot CRM for as long as you like with unlimited users for up to 1 million Contacts, companies, deals and tasks (that’s 1 million total, not of each category). Meanwhile, the Sales Free features include Gmail & Outlook integration, CRM integration, email scheduling, open notifications, limited tracking and templates functionality and limited calling. The bad news is, while using the free version, the UI clearly indicates which of the several features restricted to paid plans – a small nuisance, but if you’re content with a lightweight CRM with fewer features, these extra features that you don’t and can’t use will feel like useless clutter.

But the UI itself is otherwise quite polished. The Deals pipeline has custom filters and switches between the drag-and-drop board view and a list or ‘table’ view very easily. Your contacts can be imported via CSV file – I found the experience a little less convenient than with other CRMs which can import contacts directly from popular email clients (Gmail, Outlook) as your CSV file may need adjustment before the contacts can be imported correctly. On the other hand, contacts are automatically de-duplicated upon importation, which is nice; if the same contact is imported on two separate CSV files, but has the same email address, HubSpot CRM will update the existing Contact without creating a new one.

The profile view of a Contact or company is well-presented and comprehensive. It’ll show their professional and contact details, as well as the properties you associate with each contact (HubSpot allows custom properties), the update history of said properties, a timeline of tasks and events with the Contact and a prominent window for making internal notes, sending an email, making a call, logging activity, creating a task or scheduling a calendar event.

It’s a very well-rounded range of features for a profile page and it’s easy on the eyes. The Deal and Task management pages are similarly sleek and responsive.

As mentioned, the CRM integrates with Gmail and Outlook which allows emails to be sent from within the CRM. This is a great timesaver; you can apply templates and see how the finished email looks before sending it. Of course, with Sales Free you only get 5 templates, and you can only send ten emails per Contact per month, but if your use case doesn’t require extensive emailing this may be sufficient for you.

In the end, few things in life is free (and when they are, they’re sometimes CRMs). HubSpot gives you unlimited use of a CRM with an eye-friendly UI, useful but restricted features and a fairly narrow cap on records. If you happen to have need of their Sales Pro and Marketing plans, you’ll get a sophisticated online ecosystem to generate and qualify leads and align your sales and marketing teams. But if you only need a CRM, you’ll get a nice layout with a short list of decent features, with many tantalizing glimpses of its potential tucked away behind a paywall.

Screenshots
  • HubSpot Deals Overview
    HubSpot Deals Overview
  • HubSpot Template Reports
    HubSpot Template Reports
  • HubSpot Gmail Integration
    HubSpot Gmail Integration
  • HubSpot Notification Overview
    HubSpot Notification Overview
  • HubSpot Lead History
    HubSpot Lead History

Share Your Feedback

What Do You Think of HubSpot Sales?
Your last name & email will not be displayed.
Quality
Ease of Use
Support
Features
Pricing
Would you recommend this provider?
Are you currently an active user?
Submit Review
Request HubSpot Sales Quote
To prepare your price quote, we'll need some information.
How many employees do you have?
Which of the following do you need?
Get Your Price Quote Now
Request HubSpot Sales Demo
To prepare your demo, we'll need some information.
Your current needs
How many lines you need?
Get My Free Quote Now