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Helpshift

Helpshift Verified Reviews & Ratings

Founded in 2011, Helpshift, Inc. is on a mission to completely revolutionize, and simplify, the way businesses interact and...
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Provider Overview

Founded in 2011, Helpshift, Inc. is on a mission to completely revolutionize, and simplify, the way businesses interact and service their customers. Helpshift is headquartered in San Francisco, California, and offers a support platform for both mobile and web as well as in-app support including chat, self-service options and campaigns, as well as a full CRM ticketing system.

Helpshift describes their platform as AI-powered omnichannel support, and explains that businesses can utilize the technology to support “customers in their moment of need on any device and on their channel of choice.”

 

HelpShift Pricing and Services

 

Intended Customers: Businesses of all sizes that need a better way to service and support their clients

Free Trial: Yes

Free Version: No

Most Popular Plan:

Growth – $450/mo

Webchat +$55/member/mo

  • Up to 500,000 monthly active users
  • Up to 5 team members (Additional members at $95/member/mo)

All Available Pricing Plans and Features:

Pro – $225/mo

Webchat +$55/member/mo

  • Up to 250,000 users
  • Up to 3 team members (Additional members at $95/member/mo)
  • In-app Chat
  • In-app Native FAQs
  • Internalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Growth – $450/mo

Webchat +$55/member/mo

  • Up to 500,000 monthly active users
  • Up to 5 team members (Additional members at $95/member/mo)
  • Everything from Pro, plus advanced analytics with Power BI

Enterprise – $950/mo

Webchat +$55/member/mo

  • Up to 1,000,000 monthly active users
  • Up to 10 team members (Additional members at $95/member/mo)
  • Everything from Growth, plus
  • Advanced Workflow Management
  • Basic support

Custom – Requires Quote

  • Customize your plan based on the size of your customer support team and the MAUs of your app(s).
  • Everything from Enterprise, plus
  • Priority Support (One business day)
  • Real Time Ticket Routing
  • Team Management
  • Third Party Integrations
  • Salesforce Integration
  • Dedicated Account Manager

 

Editor’s Bottom Line of HelpShift

 

With their unique solution, Helpshift offers everything your business needs to manage and maintain effective interactions with customers and clients, but with a new twist that helps the solution stand out on its own among the many competitors on the market. With a mobile first approach, Helpshift enables your business to provide users with support with a personalized approach. Whether clients want to start a conversation on whatever channel they prefer, Helpshift has you covered there with not only website (both desktop and mobile sites) and email support, but also mobile and desktop in-app support.

Both web chat and in-app chat options allow clients to reach customer service in a convenient fashion, even when they’re on the go and limited to just the use of their smart phone. In fact, if your business is mainly a mobile first approach, Helpshift’s platform makes it easy to offer the same great support customers have come to expect, directly inside your mobile app. Users can begin a chat with a support agent directly from inside your business’ app or even mobile website, as well as offering in-app FAQ and other self-service options.

But beyond just standard chats with agents, Helpshift comes with chatbots baked right in, enabling your business to utilize chatbots to handle simple, quick issues that don’t require that human touch. This frees up your agents to handle more complex requests that require a human, or personalized, experience. Speaking of personalized experience, Helpshift makes it super easy for your agents to provide a tailored experience for each and every customer with the Helpshift SDK that automatically collects device data, custom app data, and even AI personal assistants for agents.

This AI assistant will save agent’s time by suggesting different knowledge articles that are relevant to the current issue they are working on, and provide agents with relevant suggestions for the best responses possible.

Helpshift also offers everything else you would need in a customer support scenario, with full CRM ticketing, proactive push campaigns, smart segmentation and in-app campaigns, and even a collaborative agent dashboard for your team to stay connected, and solve problems together. Overall, Helpshift represents a new way of handling customer service requests, one that puts the customer and their preferences first, embracing the mobile world we all live in.

Screenshots
  • Answerbot
    Answerbot
  • Mobile View
    Mobile View
  • Knowledge Management
    Knowledge Management

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