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Helpjuice

Helpjuice Verified Reviews & Ratings

Helpjuice is a knowledge base software aimed at making helpdesk processes easier by offering powerful, customizable self-service support...
2011
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Provider Overview

Helpjuice is a knowledge base software aimed at making helpdesk processes easier by offering powerful, customizable self-service support options for customers. Their goal is to ultimately improve the customer experience through these channels. 

Intended Customers:

SMBs and larger businesses.

Free Trial:

Yes, 14-day free trial.

Free Version:

No.

Features Included in All Helpjuice Plans:

  • Multiple Roles
  • Advanced Analytics
  • Basic Customization
  • Advanced Customization
  • World-Class Support

Additional Features:

  • Internal KB
  • Internationalization
  • 99 % Uptime SLA
  • Single Sign-on

All Available Helpjuice Plans & Pricing:

Business

$199/mo

Scale

$249/mo

Enterprise

Contact Provider

30 Collaborators/Users

60 Collaborators/Users

Contact Provider

  • Multiple Roles Four different user roles: Administrator, Collaborator, Draft Writer, Viewer
  • Advanced Analytics
  • Basic Customization
  • Advanced Customization
  • World-Class Support
  • Multiple Roles
  • Advanced Analytics
  • Basic Customization
  • Advanced Customization
  • World-Class Support
  • + Internal KB
  • Internationalization
  • 99 % Uptime SLA
  • Multiple Roles
  • Advanced Analytics
  • Basic Customization
  • Advanced Customization
  • Single Sign-On
  • World-Class Support
  • + Internal KB
  • Internationalization
  • 99 % Uptime SLA

Help & Support Options:

A vast knowledge base that can be found here, or you can fill out a contact form to reach their support team.

Users can also call and email Helpjuice:
+1 (800) 970-3029
support@helpjuice.com

Editor’s Bottom Line for Helpjuice:

Helpjuice a knowledge base software provider interested in helping companies improve the overall customer experience by providing them with easy-to-use-and-navigate self-service options. Many of their features are aimed at customization and personalization while holding agents accountable by bringing in SLA agreements. They also offer analytics to support teams to determine how to optimize their support strategy.

When it comes to pricing, smaller businesses aren’t getting the best deal. There are other helpdesk ticketing software providers that offer much more for SMBs at a lower price. However, this doesn’t mean you should avoid Helpjuice altogether. Helpjuice’s strong points come from its customization features. This allows agents to personalize the software to their own needs, which will help them focus entirely on offering consistent positive experiences.

Being a knowledge base software provider, it makes sense for Helpjuice to offer a powerful self-service support system of their own for users. They have an extensive knowledge base that will allow users to determine what direction they’d like to take with the software. They also offer more traditional channels to ensure everyone can get help however they want and are most comfortable with.

Overall, Helpjuice is a solid choice for businesses looking to improve the customer experience by offering self-service options. The software appears to be more one-dimensional and expensive than other helpdesk providers, but that doesn’t mean the should be counted out. They offer powerful customization tools for agents looking to use the software exactly the way they want in order to give the customer the experience they’re looking for.

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