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Happyfox

Happyfox Verified Reviews & Ratings

Irvine, California
Happyfox was founded in 2011 by Shalin Jain, whose previous business ventures included an on-premise helpdesk solution. Happyfox was...
2011
Year Founded
100%
Recommend It
14
User Reviews
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Have been using this for quite a few…

Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it. Intuitive interface that helps focus on incoming requests Highly customizable Cons It creates a ticket of every email sent to the mail id, irrespective of their authenticity.  

Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it.

Intuitive interface that helps focus on incoming requests
Highly customizable

Cons
It creates a ticket of every email sent to the mail id, irrespective of their authenticity.

 

Pros: None.
Cons: None.

We used only a basic account for…

We used only a basic account for HappyFox, but couldn’t speak more highly of it’s features. We mainly used the knowledge-base to explain to customers how to work with the product we were building.  

We used only a basic account for HappyFox, but couldn’t speak more highly of it’s features. We mainly used the knowledge-base to explain to customers how to work with the product we were building.

 

Pros: None.
Cons: None.

HappyFox is a cloud-based help desk and…

HappyFox is a cloud-based help desk and customer support application. We have been using HappyFox since 2 years now and we are very pleased with it. It save us so much time in the sense that most customers ask the same questions over and over again. Its ticket support system really helps in solving customers¿ issues very quickly. It also has a built-in knowledge base, end-user support portal, and community forum. Overall this is a very good tool to have and can be recommended also. It has a intuitive interface that helps users concentrate on incoming requests. It is highly customizable with robust automation. It provides a multi-channel ticketing system. It automates tickets for speedy processing It has a Knowledge base for future references (FAQ) It also helps in Report generation of historical ticketing data I wish that more users were available at the lower level plans. The program also has needs time to learn and thus it has a steep learning curve.

HappyFox is a cloud-based help desk and customer support application. We have been using HappyFox since 2 years now and we are very pleased with it. It save us so much time in the sense that most customers ask the same questions over and over again.

Its ticket support system really helps in solving customers¿ issues very quickly. It also has a built-in knowledge base, end-user support portal, and community forum. Overall this is a very good tool to have and can be recommended also.

It has a intuitive interface that helps users concentrate on incoming requests. It is highly customizable with robust automation. It provides a multi-channel ticketing system.

It automates tickets for speedy processing It has a Knowledge base for future references (FAQ) It also helps in Report generation of historical ticketing data

I wish that more users were available at the lower level plans. The program also has needs time to learn and thus it has a steep learning curve.

Pros: None.
Cons: None.

I was searching for a system to help us…

I was searching for a system to help us tie up lots of loose ends, our manual system was letting us down, I give happy fox a trial and found it to be very straight forward and easy to use. Before we switched over we had over a hundred help desk issues, which only took a few weeks to handle the back log and manage our daily flow of help desk requests, to put it simply it’s been the best software I have come across, it ticks all the boxes for us every day. Easy to use for novice.

I was searching for a system to help us tie up lots of loose ends, our manual system was letting us down, I give happy fox a trial and found it to be very straight forward and easy to use.

Before we switched over we had over a hundred help desk issues, which only took a few weeks to handle the back log and manage our daily flow of help desk requests, to put it simply it’s been the best software I have come across, it ticks all the boxes for us every day.

Easy to use for novice.

Pros: None.
Cons: None.

We spent some time a year ago looking…

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work. HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow. All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective. Easy to use, economic, full featured, integrates with Magento

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators.

We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work.

HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price.

Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

Easy to use, economic, full featured, integrates with Magento

Pros: None.
Cons: None.
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Provider Overview

Happyfox was founded in 2011 by Shalin Jain, whose previous business ventures included an on-premise helpdesk solution. Happyfox was designed with the ethos that the customer service experience could be pleasant for customers and agents alike; the result was a cloud-based online ticketing system that enables users to create an outward facing knowledge base, support center and community forums. Happyfox is a privately-held company. The platform is primarily coded in Python.

Since its founding, Happyfox has developed over 12,000 users across several countries spanning multiple industries.

 

Happyfox Pricing and Services 

 

Intended Customers

Small to Midsize Businesses, Enterprises

Free Trial

15-Day Free Trial on Fantastic Plan (Upon Request)

Features

  • Ticket Management
  • Multichannel Integration
  • Helpdesk Management
  • Customer Self-Service
  • Customer Relationship Management
  • Reporting & Analytics
  • Developer API
  • Security
  • Service & Support

All Available Plans & Services

All Happyfox plans require a minimum of 3 helpdesk agents. Educational organizations and non-profits are eligible for a special discount.

Mighty Fantastic Enterprise
Pricing
Billed Annually $29 $49 $69
Billed Monthly $39 $59 $79
Ticket Management
Ticket Merging Yes Yes Yes
Ticket Splitting Yes Yes Yes
Custom Fields & Tags Yes Yes Yes
Custom Views & Group Views Yes Yes Yes
Macros Yes Yes Yes
Email Notifications Yes Yes Yes
Ticket Notes Yes Yes Yes
Automatic Ticket Refresh No No No
Agent Collision Detection Yes Yes Yes
Assume Agent Identity No No No
Multichannel Integration
Email Integration Yes Yes Yes
Facebook Integration 3 Pages 5 Pages 7 Pages
Twitter Integration 2 Accounts 5 Accounts 7 Accounts
Web Widget Yes Yes Yes
Mobile App Yes Yes Yes
Call Integration Yes Yes Yes
CTI Toolkit & Integrations No No No
Live Chat Yes Yes Yes
Helpdesk Management
Translated Agent Interface Yes (30+ Languages) Yes (30+ Languages) Yes (30+ Languages)
Light Agents No No Yes (1 for every 5 Agents)
Triggers Yes Yes Yes
Workflows Yes Yes Yes
SLA Management Yes Yes Yes
Multiple SLA Policies Yes Yes Yes
Game Mechanics No No No
Customer Self-Service
Knowledge Base Yes Yes Yes
Community Forums Yes Yes Yes
Language Packs No Yes Yes
Branded Support Centers Yes Yes Yes
Multiple Unique Support Centers Yes (3 Brands) Yes (5 Brands) Yes (5 Brands)
Customer Relationship Management
Contacts & Ticket History Yes Yes Yes
Custom Tags & Fields Yes Yes Yes
Customer Satisfaction Ratings No Yes Yes
CSAT Prediction No No No
Reporting & Analytics
Overview Dashboard Yes Yes Yes
Agent & Group Performance Yes Yes Yes
Customer Analysis Yes Yes Yes
Industry Comparison No No No
Custom Reports Yes Yes Yes
Export Reports Yes Yes Yes
Add-Ons & Extensions
Marketplace No No No
Developer API Yes Yes Yes
Security
SSL Encryption Yes Yes Yes
Single Sign On Yes Yes Yes
Two-Factor Authentication Yes Yes Yes
Whitelisting Yes Yes Yes
Sandbox Test Environment No No No
HIPAA Compliance No No No
Disaster Recovery Yes Yes Yes
Service & Support
Knowledge Base Yes Yes Yes
Community Forums Yes Yes Yes
Email Support 24/7 24/7 24/7
Phone Support 9/5 9/5 12/5
Chat Support 9/5 9/5 24/7
Onboarding Yes Yes Yes
Service Level Guarantee No No Yes
Custom Implementation No No No

 

Editor’s Bottom Line of Happyfox

 

Happyfox may not be the first helpdesk you think of when online ticketing comes to mind, but the platform has earned a considerable following in the five years since its launch. (And not only for the variety in names for a helpdesk that doesn’t end in -desk.) Happyfox is a relatively lightweight, well-valued alternative to the major players and offers considerable ticket management features and multichannel integration at a budget friendlier to the average small business.

Happyfox subscriptions require a minimum of three users. While other platforms don’t have this requirement and offer bare-boned plans at lower rates than Happyfox’s cheapest plans, the features Happyfox offers for its prices match up well against its larger industry rivals. For example, while more established helpdesks allow multibrand knowledge bases as a paid add-on in mid-tier plans, Happyfox enables up to 3 brands for its lower-tier plan. The same plan also allows for whitelisting, custom reports and 24/7 email support, among other features that larger helpdesk vendors will restrict to their more expensive plans.

Happyfox’s mid-tier (Fantastic) and upper-tier (Enterprise) plans increase the depth of features – users gain more multibrand support, SLA notifications, satisfaction surveys, multi-lingual support and social media account integration. The highest level plan gets an uptime SLA. The only downside is that Happyfox comes with a somewhat limited array of integrations. While the platform natively integrates with several CRMs, users will require the API to integrate the helpdesk with their existing business applications. Nevertheless, at $69 per staff/month, Happyfox’s Enterprise plan might be the best-featured helpdesk subscription at that price point.

If game mechanics aren’t a necessity, and the vast range of features in expensive plans exceed your realistic needs, Happyfox might be the helpdesk for you. It’s well-designed, easy to use, highly-regarded for customer support and well within the average company’s budget.

Screenshots
  • Happyfox Ticket Management
    Happyfox Ticket Management
  • Happyfox Helpdesk Ticket Features
    Happyfox Helpdesk Ticket Features
  • Happyfox Ticket Preview
    Happyfox Ticket Preview
  • Happyfox Smart Rule Management
    Happyfox Smart Rule Management
  • Happyfox Ticketing Report
    Happyfox Ticketing Report

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