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Eloqua

Eloqua Verified Reviews & Ratings

Eloqua was founded in 1999 by Mark Organ in Toronto, Canada, preceding other marketing automation players by several years...
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Provider Overview

Eloqua was founded in 1999 by Mark Organ in Toronto, Canada, preceding other marketing automation players by several years. The company earned a reputation for bringing powerful marketing features to large organizations. The software is targeted at enterprises, and is used by the likes of Dow Jones, American Express, Sony, Adobe and LinkedIn.

Eloqua went public in August 2012. Shortly after, it was announced that Oracle would acquire Eloqua for $23.50 per share, or approximately $871 million. Since then, the formidable marketing platform would be rebranded Oracle Eloqua as part of the Oracle Marketing Cloud.

By some measures, Eloqua is considered the market leader in the marketing automation space, generating more revenue for its enterprise clients than any of its peers.

 

Eloqua Pricing and Services

 

Intended Customers

Enterprises

Free Trial

No

Features

  • Lead Management
  • Unified Marketing Operations
  • Web Marketing
  • Sales Management
  • Reports & Analytics
  • Support
  • Integrations

All Available Plans & Services

Eloqua offers three subscription tiers – Basic, Standard and Enterprise. Pricing is according to the number of contacts. Some features are available as paid add-ons to certain plans, while certain feature limits can be negotiated during sales consultations.

Basic Standard Enterprise
Pricing
Billed Annually $2,000/month $4,000/month Contact Sales
Number of Contacts Under 10,000 Under 10,000 Contact Sales
Users 10 50 Unlimited (Contact Sales)
Lead Management
Lead Scoring & Routing Yes Yes Yes
Marketing Contact / Lead Database Yes Yes Yes
Multi-Lead Scoring & Advanced Routing Add-On Yes Yes
Marketing Operations
Unified Marketing Calendar Yes Yes Yes
Best Practice Templates / Programs & Tools Yes Yes Yes
Basic Security Administration Yes Yes Yes
Custom Security Administration Add-On Yes Yes
Simplified Interface Yes Yes Yes
Oracle Cloud Support Yes Yes Yes
Oracle Cloud Priority Service Add-On Add-On Yes
Marketing Cloud Academy All-Access Add-On Add-On Add-On
Responsive Design Yes Yes Yes
Web Marketing
Lead Nurturing / Drip Marketing Yes Yes Yes
Multi-Channel Campaigns Yes Yes Yes
AppCloud Access Yes Yes Yes
Events / Webinars Yes Yes Yes
Customer Multi-Session Event Module Add-On Yes Yes
Simple Emails Yes Yes Yes
Simple Campaign with A/B Testing Yes Yes Yes
Eloqua Social Sign On Yes Yes Yes
Digital Advertising Add-On Yes Yes
Full Link Branding & Deliverability Add-On 1 Brand (Contact Sales) 3 Brands (Contact Sales)
Sandbox Test Environment Add-On Add-On Yes
Targeting
Profile-Based Segmentation Yes Yes Yes
Rich Audience Segmentation Yes Yes Yes
Marketing Asset Management Yes Yes Yes
Digital Body Language Yes Yes Yes
Advanced Data Cleansing Add-On Yes Yes
Dynamic Content Yes Yes Yes
Sales Enablement
Sales Notifications & Alerts Yes Yes Yes
Single Sign On for Salesforce.com Add-On Yes Yes
Eloqua Profiler 5 Users 10 Users 20 Users
Eloqua Engage 5 Users 10 Users 20 Users
Reports & Analytics
Real-Time Dashboard & Reporting Yes Yes Yes
Benchmarking Yes Yes Yes
Eloqua Insight Reporter Yes Yes Yes
Eloqua Insight Analyzer Add-On 1 User 3 Users
Integrations
Developer API Yes Yes Yes
Data Import / Export Engine Yes Yes Yes
Plug In CRM Integrations Yes Yes Yes
Eloqua Data Tools Add-On Yes Yes

 

Editor’s Bottom Line of Eloqua

 

Eloqua is seen by some as the gold standard of marketing automation – for good reason, because by some measures, it generates the most revenue for its clients than its younger counterparts. Perhaps this is no surprise, as Eloqua is aimed strictly at enterprises. This is reflected in their pricing – at $2,000 per month on their basic plan, Eloqua is more expensive out of the box than any of their industry rivals.

That said, Eloqua has more experience dealing with major enterprises than any other marketing automation vendor, and their tools reflect it. Between lead management, web and email marketing, segmentation and targeting, sales alignment, security and its library of 100+ integrations, Eloqua provides more tools in one plan, out of the box, even not including add-ons, than probably any other solution.

Its visual campaign builder is well regarded for its polished design and overall usability. The same goes for its ability to quickly create microsites with dynamic content. Eloqua is one part of the Oracle Marketing Cloud, which is ranked highly by Gartner for its ability to execute a marketing strategy and for completeness of its wide-scoped vision of marketing functionality. Its customers praise its ability to identify and target anonymous audiences using behavioral, transactional and offline data to complete customer profiles for highly-specific segmentation, after which its predictive analytics and personalization tools allow for highly customized lead nurturing and personalized selling.

The few areas of complaint voiced by Eloqua’s clients were for its post-launch technical support capabilities. Moreover, companies subscribing to the Oracle Marketing Cloud need to integrate third-party applications separately with the individual platforms Oracle acquired to build its Cloud; meaning, an app integrated into Eloqua must be separately integrated with Responsys, were the latter channel also employed. (Eloqua is Oracle’s marketing automation solution and Responsys is for cross-channel orchestration.)

Overall there are fairly few complaints with the product itself. If you are a small business, this solution would likely be far more powerful than your needs demand, and its price higher than your budget allows – but it’s not intended for small businesses. It’s intended for enterprises, particularly those willing to pay for a powerful solution with far-reaching and highly-specific capabilities to execute a marketing strategy at scale.

Screenshots
  • Data Transformation
    Data Transformation
  • Dashboard
    Dashboard

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