The Do’s and Don’ts of Establishing a Customer Service Knowledge Base
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The Do’s and Don’ts of Establishing a Customer Service Knowledge Base

A Customer Service Knowledge Base is a series of questions and answers, combined with tutorials, that customers can use to help themselves before coming to tech support. Essentially, it’s a more advanced FAQ (frequently asked questions). It’s useful for the tech support team because they don’t have to use as much time dealing with the same handful of...
A Customer Service Knowledge Base is a series of questions and answers, combined with...
Reuben Yonatan
January 25, 2019
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