Personalize the experience with the largest set of capabilities built to work together from the start.
Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.
Deploy in minutes, add new channels instantly and innovate with a product built for change.
Having everything built in avoids costly development, integration and ongoing support services.
Use what you need, when you need it — it’s all built in
More than 11,000 customers in over 100 countries trust Genesys to orchestrate seamless omnichannel customer journeys and build lasting relationships.
“I have transitioned from 3 separate systems for Outbound, Email/Chat and IVR and now all of my agents are in 1 system. We have a much more customer-centric experience with better flow.”
Teri Pedersen, VP – HR, Payroll, Contact Center
Back in Black, Inc.
“The ability to make changes, publish, and ‘go-live’ all in one screen streamlines call center operations and improves efficiencies and productivity.”
Chris Brooks, Director, Call Center & HR Operations
Shag CLF